Welcome to woolfuriend.com. By accessing or using our website and services, you agree to the following terms. Please read them carefully.

Services

Woolfuriend.com specializes in custom handmade wool felt pet portraits and keepsakes. All products are crafted with care and attention to detail to capture the unique personality of your pet.

Orders and Payment

• All orders must be placed through our website.
• Payment must be completed in full before production begins.
• We accept major payment methods including credit/debit cards and PayPal.
• By placing an order, you confirm that the information you provide is accurate and complete.

Custom Products

• Each item is handmade and unique. Slight variations in color, shape, and size may occur, which are part of the charm of handcrafted products.
• Customers are encouraged to provide clear photos and descriptions of their pets to ensure accuracy.

Shipping and Delivery

• We offer free worldwide shipping. Delivery times vary depending on your location.
• Once your order is shipped, you will receive a tracking number via email.
• Woolfuriend is not responsible for delays caused by customs, postal services, or other unforeseen circumstances beyond our control.

Returns and Refunds

• Due to the custom nature of our products, we do not accept returns or exchanges unless the item is damaged during shipping.
• If your product arrives damaged, please contact us within 7 days of receiving your order with photos of the damage.
• Refunds or replacements will be provided at our discretion after reviewing your request.

Intellectual Property

• All content on woolfuriend.com, including images, text, and designs, is owned by Woolfuriend and protected by copyright laws.
• You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.

User Responsibilities

• You agree not to use our website or services for any illegal or unauthorized purpose.
• You must not interfere with or disrupt the website’s functionality.

Limitation of Liability

• Woolfuriend is not liable for any indirect, incidental, or consequential damages arising from your use of our services.
• Our liability is limited to the amount paid for the product in question.

Changes to Terms

• We may update these Terms from time to time. Any changes will be posted on this page with the effective date.
• Your continued use of the website constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms or your order, please contact us at:
Email: [info@woolfuriend.com]

Thank you for trusting Woolfuriend to create a lasting keepsake of your beloved pet. Each piece is crafted with love and care.

All Woolfuriend products are individually handmade custom pet replicas created from customer-provided photos. Due to the artistic and handcrafted nature of our work, slight variations are expected and part of the uniqueness of each piece.